Signing into the Mobile App

This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement).*

Once you've signed up with Via Benefits or created your Via Benefits Accounts mobile app account, you're able to simply sign into your mobile account on future visits.

If you have already signed up with Via Benefits, use the same username and password to sign in. If you haven’t signed up with Via Benefits, you can sign up on the website or create your account on the mobile app.

To sign into the mobile app, follow these steps:

Open the app on your mobile device.
On the Sign into your Account page, enter your Email Address and select Next.

Select Remember Me to skip the account verification process for 30 days.

Note: Select Create Account at the bottom of the page if you haven't signed up on the website already.

3. Enter your Password, select Continue. You are now able to see your account information.

Forget your email address?

Select Forgot Your Email and provide some personal information, select Continue. You're provided with your email address onscreen.
Select Return To Sign In.

Forget your password?

Select Forgot? and provide personal information. Select Continue.
On the following page, select Request Code to verify your email address.
You're emailed a code from Willis Towers Watson. Check your email for the code. Remember to check your junk mail folder.

4. Enter the code. You're automatically sent to a page to verify your phone number.

5. Select Text Me or Call Me.

Text Me sends your mobile phone a six-digit verification code to enter on the app.

Call Me (if available) calls the phone number we have on file for you. After you answer the call, you're prompted to press the pound (#) symbol on your phone. You're then taken to the dashboard.

Once you receive the code, enter it in the Enter Code field (for Text Me only). You're then taken to the dashboard.
Create a new password and select Continue. Your password is updated.

Signing out of the Mobile App

If you'd like to sign out of the mobile app, follow these steps:

Select the menu in the upper-left corner.
Select Sign Out at the bottom of the page.

Note: You’re automatically signed out of the app for inactivity after five minutes for Android phones or after three minutes for iOS phones.

*Via Benefits reimbursement accounts are administered by Extend Health, LLC.

Signing into the Mobile App