Create Your Profile on the Website
Create your Via Benefits Profile in preparation for your enrollment. Creating your Profile will help save time and personalize your results when you shop. Shopping with your Profile information entered allows us to provide plan results to cover your health needs, prescription drugs, and make sure your doctors and pharmacy are in the network.
Gather this information for your Profile:
Doctors you currently see
Prescription drugs you now take
Local and mail-order pharmacies used
To create your Profile, follow these steps:
Sign into Via Benefits and select the icon of the family member whose Profile you want to edit.
Select Go to Profile in the Profile section. There are two tabs under your name, Personal Information and Health Information.
Note: If you're not Medicare-eligible the Pre-Enrollment Assessment tab also displays. This tab contains optional health questions that help us make a custom plan recommendation when you shop for plans.
Personal Information
On the Personal Information tab, enter or confirm your information.
You can update your Name, Date of Birth, Home Address*, Part A and Part B Effective Dates, Contact Information, and communication preference. Select Save when you're done making changes.
Note: The Part A and Part B Effective Dates only display if you're Medicare-eligible.
Call us to change, update, or correct your Medicare Number or Social Security Number. They can't be changed on the website. Also, please call us for assistance removing someone from your Profile.
*If you change your address and the county changes, you will see a banner telling you to call us or schedule an appointment. A change in county can affect your plans and funding.
Health Information
It’s important to keep your provider and prescription information on the Health Information tab up-to-date. This information helps find the medical plans that suit your needs and budget.
You can easily add, edit, or remove your health status, providers, prescriptions, and pharmacies by following the onscreen prompts. Select Shop for Plans if you'd like to continue.
Note: An error message displays if you try to add an over-the-counter medication or misspell the name of a prescription medication.