Update Your Reimbursement Notification Settings
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.
Via Benefits offers multiple ways for you to receive communications about your account. Save paper and receive communications quickly by setting your preferences to receive emails and texts.
Update your notification settings and choose the option that works best for you to receive your specific reimbursement information. You can choose whether you want to receive email or paper notifications about your reimbursement account, such as balance reminders, Explanations of Payment (EOPs), and information about your direct deposit account validation. You can also sign up for text alerts that notify you by text message when activities occur in your reimbursement account, such as changes made to your account or status changes for expense reimbursement processing and payment. No matter how you choose to receive communications, you can always sign into Via Benefits at any time to review your reimbursement account activity.
Mobile App
When you allow push notifications on your mobile device, we send you notifications when activities occur in your receive reimbursement account, such as changes made to your account or status changes for expense reimbursement processing and payment.
To allow push notifications on the mobile app, follow these steps:
On the left navigation menu select App Preferences.
Select the Allow to receive Notifications toggle.
Select Yes in the Are You Sure? pop-up box to go to your phone settings and allow notifications.
Website
To set your notification preferences or sign up for text alerts on the website, start by accessing your reimbursement account:
Note: Some information may be cut off if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
Select View Accounts in the Funds and Reimbursements section.
Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
Setting Your Notification Preferences
Your notification settings allow you to choose how you receive Via Benefits communications about your reimbursement account (email or paper). If you select email notifications, you receive notifications faster than through the U.S. Mail. Also, the amount of paper you receive is reduced. No matter what option you choose, you can always view your funding transactions on the Via Benefits Accounts mobile app or on the website.
To set your notification preferences on the website, follow these steps:
On the Dashboard, select your name and then select Notifications.
Select Edit Notifications Settings.
Choose how you would like to receive communications about your reimbursement account (Email or Paper).
Select Save Notification Settings. Your changes take effect immediately.
Some notifications are sent via email even when you select paper notifications. For example, if you have an email address on file, you're sent an email notification when you have an Explanation of Payment (EOP) available. A paper Explanation of Unpaid Expenses (EOUE) is sent when all expenses on your reimbursement request were denied or not approved.
Signing Up for Text Alerts
There is a Receive Text Alerts message on the Dashboard if you haven't signed up for text alerts. When you sign up for text alerts, we send you text messages when activities occur in your reimbursement account, such as changes made to your account or status changes for expense reimbursement processing and payment. Not signing up for text alerts doesn't prevent you from using your account.
To sign up for text alerts on the website, follow these steps:
On the Dashboard, select Sign Up For Text Alerts.
On the Profile page for Notifications, provide the Mobile Text Number for us to send the alerts.
Agree to the Terms and Conditions.
Select Send Verification Code. You're sent an activation code via text message.
When you receive the code, enter it in the Activation Code field and select Activate.
You're now set up to receive text alerts!
Note: Changing your mobile number doesn't change the phone number on your Via Benefits Profile page.
How Text Alerts Impact the Notifications You Receive
Text alerts provide an additional notification about the communications we send you:
If your standard account notification preference is email, and you don't sign up for text alerts, you get an email notifying you of account activities or actions.
If your standard account notification preference is email, and you sign up for text alerts, you get an email and a text alert notifying you of account activities or actions.
If your standard account notification is paper, and you don't sign up for text alerts, you get the paper document in the mail.**
If your standard account notification is paper, and you sign up for text alerts, you get a text alert and the paper document in the mail.**
**Some notifications are sent via email even when you select paper notifications. For example, if you have an email address on file, you're sent an email notification when you have an Explanation of Payment (EOP) available. A paper Explanation of Unpaid Expenses (EOUE) is sent when all expenses on your reimbursement request were denied or not approved.
Communications that Require Mailing
Regardless of the settings you choose, you still receive select mailings from Via Benefits. Regulatory agencies may require we mail you certain communications. In addition, you still receive some communications related to your reimbursement account, such as loss of funding letters and balance reminders. Via Benefits doesn't control communications from your insurance carrier. Contact your insurance carrier directly to manage communications regarding your health plan. Many insurers offer paperless communication and support automatic premium payment.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.