During Your Medicare Enrollment Call
During your enrollment call, you can expect to talk with professional, pleasant, and knowledgeable individuals who can answer your questions, help you find the right health coverage for your needs, and help you complete your applications accurately.
If you previously called and would like to speak with the representative you enjoyed working with before, that representative may not be available due to other scheduled appointments or high call volume. Rest assured, you'll be routed to a benefit advisor who's equally qualified to help with your enrollment.
If you enroll by phone, please have the following pieces of information readily available:
Your Medicare Card with your Medicare Number and effective dates for Parts A and B
A list of your prescriptions, including dosages and frequency
Your doctors' names and addresses or phone numbers
Payment information, such as a check and bank number, just in case you purchase a policy that requires the first month's premium payment at the time of the application.
We also recommend you make a list of any questions you may have ahead of time.
When you call, we start by verifying your identity. Then, the benefit advisor asks questions to determine which plans are right for you. Once you choose a plan, we assist you in completing the application.
Establishing Your Identity
Each time you contact us, we’re required to verify your identity and confirm we're looking at the correct record in our system. We ask you to verify your full first and last names, date of birth or ZIP Code, and the last four digits of your Social Security number. This process protects your personal information from being accessed by unauthorized callers. After your identity is verified, you're transferred to a benefit advisor.
Analyzing Your Needs and Selecting a Plan
The benefit advisor confirms your profile information is correct (your home address, ZIP Code, Medicare Number, etc.) and verifies your prescription list and doctors unless this was completed on a previous call with us.
Questions about your current insurance help us establish your enrollment opportunity and avoid conflicts with any additional coverage.
You're asked a series of questions designed to determine which kind of plan meets your needs. The benefit advisor narrows down your plan options and discusses with you specific plans available in your area that fit your needs.
Completing the Application
Once you choose a plan, the final step is completing the application. We recommend you complete the application on the website. It's the fastest way to complete the application. If you prefer, the benefit advisor can transfer you to a representative who’s trained to accurately and efficiently help you complete a verbal application. Enrolling by phone takes one to two hours per person, and each person must complete their own application unless someone with Power of Attorney for them does so on their behalf.
To complete an application over the phone, Medicare and the insurance carriers require all of the basic information about the plan and all legal disclaimers be read to you. Then, you can make a formal voice signature over the phone. We’re strictly monitored for compliance with all Medicare and insurance carrier rules and requirements.
Note: You may have to repeat the same information for each application to meet Medicare and insurance carrier requirements.
*Our licensed benefit advisors specialize in health insurance for retirees. They go through annual training and certification to ensure they can help you make an informed and confident decision.