Individual and Family Plan Special Enrollment Periods
Individual and Family Plan enrollment periods are specific times that you can enroll or make changes to your health care coverage for yourself or your family. If there isn't a valid enrollment period, you can’t enroll or make changes. The fastest and easiest way to determine when you're eligible to enroll is to call us at 1-866-322-2824 (TTY: 711) to speak with a Via Benefits licensed benefit advisor,* who will ask a series of questions to determine if you currently qualify for an enrollment period.
When you have a non-Marketplace plan and change to a plan with a new carrier, you must contact your current insurance carrier and notify them of the cancellation. Otherwise, you end up paying a premium for your old plan and a premium for your new plan. Ask your insurance carrier for confirmation in writing regarding your cancellation.
If you need to change your health plan outside of the OEP (November 1 through January 15), there are specific situations that may allow you to change plans. You can make changes to your plan when certain events happen in your life. These chances to make changes are called Special Enrollment Periods (SEPs). Rules about when you can make changes and the type of changes you can make are different for each SEP.
To learn more about SEPs, read Individual and Family Special Enrollment Periods. You can also call us to review the SEPs with a benefit advisor.