Sign Up or Sign In Troubleshooting
If you're having difficulty signing up or signing into Via Benefits, this article provides additional assistance.
For basic instructions for the processes, please read Sign up with Via Benefits or Sign into Via Benefits.
Save time - Try the following suggestions before you call us.
Confirm you’re using the correct URL, my.viabenefits.com, marketplace.viabenefits.com, or viabenefitsaccounts.com.
Determine what browser you’re using.
The Via Benefits website supports Chrome, Edge, Firefox, and Safari. Internet Explorer isn't supported.
Try a new browser if you’re not using one of the supported browsers.
These are the supported browsers, and links to download the most recent versions:
Download Google Chrome
Download Mozilla Firefox
Download Microsoft Edge
Download Apple Safari (macOS Only)
Most mobile device browsers
Clear the browser’s cookies and cache.
Copy and paste the link below for your browser.
You're given instructions for clearing the cookies and cache for that browser.
After following the instructions, close the browser and reopen it.
Try a different device if available. For example, if you’re on a PC, switch to the mobile app.
Try signing up with Via Benefits, even if you have already. Read Sign up with Via Benefits.
If you have a mobile device, select Text Me when you’re going through the security steps.
Contact Technical Support at 1-888-578-3803 if you're unable to sign up with Via Benefits or sign in using these suggestions. Note: This phone number is for technical support only.