Funding Overpayment Process
You're always responsible for resolving an overpayment. You may be notified your reimbursement account is in overpayment by an alert in your account or an email or letter from Via Benefits that states your account is in overpayment status. An email or letter is sent 35 days after the overpayment is identified on the website and not resolved. You may choose to wait for an overpayment email or letter that includes actions you can take to bring your account into good standing, or you may follow the steps provided in this article to complete the process on the website or by check. Once an overpayment is resolved, you will receive an overpayment repayment email notification.
Note: Via Benefits recovers overpayments with future expenses based on plan rules.