Setting Your Reimbursement Notification Preferences on the Website
Your notification settings allow you to choose how you receive Via Benefits communications about your reimbursement account (email or paper). If you select email notifications, you receive notifications faster than through the U.S. Mail. Also, the amount of paper you receive is reduced. No matter what option you choose, you can always view your funding transactions on the Via Benefits Accounts mobile app or on the website.
To set your notification preferences on the website, follow these steps:
Note: Some information may be cut off if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
Select View Accounts in the Funds and Reimbursements section.
Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
On the Dashboard, select your name and then select Notifications.
Select Edit Notification Settings.
Choose how you would like to receive communications about your reimbursement account (Email or Paper).
Select Save Notification Settings. Your changes take effect immediately.
Some notifications are sent via email even when you select paper notifications. For example, if you have active direct deposit and an email address on file, you're sent an email notification when you have an Explanation of Payment (EOP) available. A paper Explanation of Unpaid Expenses (EOUE) is sent when expenses on your reimbursement request were denied or not approved.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.