You have both a contact phone number and a sign-in phone number on file with Via Benefits. Your contact phone number may be the same as or different from your sign-in phone number.
Contact phone number: We use your contact phone number to reach you about matters such as your enrollment or reimbursement account.
Sign-in phone number: We use your sign-in phone number to verify your identity when you sign in to Via Benefits, helping to protect your information.
Changing your sign-in phone number doesn't change the contact phone number we use to reach you.
Change or Add a Sign-In Phone Number
To change your sign-in phone number, complete the following steps:
2. From the drop-down list under your name, select Sign-In Settings.
3. Select Change your phone number.
4. Select +Add or Change.
If you have one sign-in phone number on file, you can select +Add or Change.
If you have two sign-in phone numbers on file, you can select Change or Remove.
+Add allows you to add a second phone number. This can be helpful if your primary phone number is unavailable or if you want a family member or authorized representative to have access to your Via Benefits Profile.
Note: Via Benefits recommends having two sign-in phone numbers on file.
Change allows you to change an existing phone number.
Remove allows you to remove a sign-in phone number if you have two sign-in phone numbers on file. You must always have at least one sign-in phone number associated with your account.
5. A verification code is sent to your email address.
6. Enter the code on your computer or mobile device, then select Next.
7. Enter your Password and select Next.
8. Enter your new Phone Number, then select Text Me or Call Me to complete the verification process.
Text Me: A verification code will be sent to your mobile phone. Enter the code on your computer or mobile device when prompted.
Call Me: You'll receive an automated phone call. Follow the prompts to complete verification. After your phone number has been verified, you’ll be taken to the Home page.
If you'd like more information, read Additional Security Steps.
9. If you selected Text Me, enter the verification code on your computer or mobile device, then select Next. You will be taken to the Home page.
Change Your Contact Phone Number
By providing your phone number, you agree that we may contact you at that number. Please keep your phone number up to date so we can reach you when needed.
To change your contact phone number, complete the following steps:
2. In the Profile section, select Go to Profile.
Note:
The Profile section may appear in a different location on the page.
If you’re not on the Home page, select Personal Information from the menu under your name in the upper-right corner.
3. Select the icon for the person whose phone number you want to change.
4. On the Personal Information tab, scroll to the Contact Information section.
5. Enter your Contact Phone, select the phone Type, and then select Save.
Your contact phone number is now updated.