Go to my.viabenefits.com, select Sign In, and follow the prompts to sign in. Read Signing In to Via Benefits for more information.

From the Sign In page, select Forgot your password? Then follow the on-screen instructions.

For more information, read Resetting Your Password.

Contact Email Address

Sign in and select Go to Profile. On the Profile page, select the person whose email address you’d like to change and go to the bottom of the Personal Information tab.

Change what's listed in the Contact Email Address field to update your contact email address. When this is completed, select Save.

Sign-In Email Address

To change your sign-in email address, select Sign-In Settings from the drop-down list under your name. Select Change your sign in email and follow the prompts.

For detailed instructions, read Changing Your Email Address.

Contact Phone Number

Sign in and select Go to Profile. On the Profile page, select the person whose phone number you’d like to change and go to the bottom of the Personal Information tab.

Change the number listed in the Contact Phone field to update your contact phone number. Add or update the Alternate Contact Phone field to provide a number Via Benefits can use to contact you if your primary phone isn't available or you have a second residence. When this is completed, select Save.

Sign-In Phone Number

To change your sign-in phone number, select Sign-In Settings from the drop-down list under your name. Select Change your phone number and follow the prompts.

For detailed instructions, read Changing Your Phone Number.

If you’re experiencing issues with the website, the cause may be scheduled maintenance or a temporary service disruption. Visit our Via Benefits Status page to check the current status of our systems and any active maintenance notifications. The page is updated in real time and provides information about known issues, service interruptions, and maintenance activities that may affect your experience.