When you are transitioning from your group health plan to an individual health plan, you may receive communication from your former employer or benefits provider about funding to help pay for your medical premiums or expenses. If you'd like to accept this funding, you must opt in. You can't use employer funding and the Premium Tax Credit (PTC) at the same time. Read Employer Funding (HRA) Versus Premium Tax Credit (PTC) to learn more.
If you opt in to employer funding, you may receive communications from your previous employer stating that you're supposed to receive a certain dollar amount of funding or that your funding starts on a certain date. Verify those things occur. To do so, sign in and select View Accounts. Then select Visit the Reimbursement Center. In your account, you typically see the amount of funding you receive, the start date of your funding, and if you chose to use your funding. Your reimbursement account also displays the available balance per plan year and activity for both contributions and premiums.
If your reimbursement account doesn't show any funding, or the funding amount or start date is different from what you expect, call us immediately for assistance at 1-866-322-2824 (TTY: 711).
Our team of experts can help resolve your issue quickly.