Modifying Future Recurring Premium Reimbursement

This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.

Future Recurring Premium Reimbursement requests may be canceled on the Benefits Accounts mobile app or website if your premium amount changes or if you'd like to stop your Recurring Premium Reimbursement request. If you received a notice of premium change from your insurance carrier and need to update your premium amount, you'll need to cancel your current request and submit a new request for the updated premium amount. Read Submitting a Reimbursement Request to learn how to submit the request. Please don't take these actions until the month before your rate change occurs. Payments can only be canceled for future recurring premium payments and can't be canceled once they've been processed.

• Modify Future Recurring Premium Reimbursement on the Mobile App
• Modify Future Recurring Premium Reimbursement on the Website

Modify Future Recurring Premium Reimbursement on the Mobile App

To cancel your future Recurring Premium Reimbursement requests on the mobile app, complete these steps:

1. Sign into the mobile app.

2. Select your HRA account on the Dashboard. The account name is specific to your former employer or benefits provider and may say something else, such as RHRA, ARA or RRA.

3. On the HRA Overview page, select Scheduled Payments to navigate to the Activity Details page.

4. Select Cancel Payments in the Payment Breakdown section to cancel all future payments.

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5. Select Yes, Cancel All to confirm you want to cancel all future payments. 

Note: Select No, Not Now to return to the Activity Details page.

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6. Select OK, Got it to dismiss the message confirming cancelation and return to the Activity Details page. 

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7. The Payment Details under the Activity Detail will display the canceled future payments. The initial display in the Activity Details for Amount Scheduled changes to Payments Canceled.

Modify Future Recurring Premium Reimbursement on the Website

Note: Some information may be cut off if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.

To cancel your future Recurring Premium Reimbursement requests, complete these steps:

1. Sign into your Via Benefits account.
2. Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
4. Select HRA, and then select the Activity tab.

Note: The HRA tab is customized for your former employer or benefits provider and may have a different name (for example, ARA, HRA).

5. Locate the recurring premium that needs to be canceled under Your Account Activity.
6. Select Processing Scheduled to view the Activity Details section.

Note: The premium's status may display as "Partially Paid" or "Processing Payment."

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7. Select Cancel Payment(s) under Payment Breakdown.

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8. Select Yes, Cancel Payment(s) to continue. A message appears confirming the cancellation. Select Nevermind if you no longer want to cancel.

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The Activity Details section displays scheduled payments that were canceled. If you're unable to complete this process on the website, please call us for assistance.

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*Via Benefits reimbursement accounts are administered by Extend Health, LLC.

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Modifying Future Recurring Premium Reimbursement