This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
If you'd like to stop receiving recurring premium reimbursements, you can cancel future scheduled payments through the Via Benefits Accounts mobile app or website. Please note that reimbursements that have already been processed cannot be changed or canceled.
If you need to change the amount of your recurring premium reimbursement instead of canceling it, see Updating Your Premium for Recurring Reimbursements.
Cancel Your Recurring Premium Reimbursement on the Mobile App
To cancel your future Recurring Premium Reimbursement requests on the mobile app, complete these steps:
1. Sign in to the mobile app.
You can download the Via Benefits Accounts mobile app from the App Store or Google Play.
2. Select your HRA account on the Dashboard. The account name is specific to your former employer or benefits provider and may say something else, such as RHRA, ARA or RRA.
3. On the HRA Activity page, select the recurring payment that you want to cancel.
4. Select Cancel Payments in the Payment Breakdown section to cancel all future payments.
5. Select Yes, Cancel All to confirm you want to cancel all future payments.
Note: Select No, Not Now to return to the Activity Details page.
6. Select OK, Got it to dismiss the message confirming cancelation and return to the Activity Details page.
7. The initial display in the Payment Breakdown section for Amount Scheduled changes to Payments Canceled.
Cancel Your Recurring Premium Reimbursement on the Website
Note: Some information may be cut off if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
To cancel future payments through the website, complete these steps:
1. Sign in to viabenefitsaccounts.com.
2. Select HRA at the top of the page, then select Activity.
Note: The name of the HRA tab may vary based on your former employer or benefits provider. For example, it might be labeled ARA or RHRA instead.
3. Locate the recurring premium you want to cancel and select Partially Paid.
Note: The premium's status may display as Partially Paid or Processing Payment.
4. In the Payment Breakdown section, select Cancel Payment(s)
5. Select:
Yes, Cancel Payment(s) to continue. A message appears confirming the cancellation.
Nevermind if you no longer want to cancel the payment.
The Activity Details section displays scheduled payments that were canceled.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.