Scheduling an Appointment
The most convenient and secure way to reserve a time to speak with a benefit advisor about enrolling in a plan is on the Via Benefits website. If an appointment time isn't available, please call us at your convenience or consider enrolling on the website.
To reserve a time to call on the website, follow these steps:
1. Sign in and select View Appointments in the Speak to an Expert section.
2. Select who will be participating in the call.
3. Select the date and time you would like to call us.
4. Select Save and Confirm to reserve the appointment.
Note: If you select Return to Home before selecting Save and Confirm, your appointment isn't saved.
5. A summary of the appointment appears on the Speak to an Expert page. Note the Change Appointment and Cancel Appointment links. Whether your appointment was scheduled over the phone or on the website, you have the option to change or cancel it on the website.
6. Please call us at the scheduled time. You won't receive a call from us.
If you miss your appointment, you may call us at 1-866-322-2824 (TTY: 711) at your convenience (be aware hold times may vary).