Scheduling an Appointment
The most convenient way to reserve a time to speak with a Via Benefits licensed benefit advisor* about enrolling in a plan is on the Via Benefits website. If your desired appointment time isn’t available, call us at your convenience at 1-866-322-2824 (TTY: 711), Monday through Friday, from 7 a.m. to 6 p.m. Central Time, or consider enrolling on the website.
To reserve a time to call on the website, follow these steps:
1. Sign in and select View Appointments in the Speak to an Expert section.
2. Select who will be participating in the call.
3. Complete the Scope of Appointment Agreement.
4. Select the date and time you would like to call us.
5. Select Save and Confirm to reserve the appointment.
Note: If you select Return to Home before selecting Save and Confirm, your appointment isn't saved.
A summary of the appointment appears. If needed, you can perform any of the following actions:
Change Appointment
Cancel Appointment
Schedule Another Appointment
Note: Whether you scheduled your appointment by phone or on the website, you can change or cancel it on the website.
Please call us at the scheduled time. You won't receive a call from us.
If you miss your appointment, you may call us at 1-866-322-2824 (TTY: 711) at your convenience (be aware hold times may vary).
*Our licensed benefit advisors receive annual training and certification to help Medicare-eligible retirees make informed decisions about their health coverage needs.