Create your Via Benefits Profile before you enroll. Your Profile saves time and helps personalize your results when you shop. By entering information about your health needs, prescriptions, and preferred doctors and pharmacies, we can provide plan recommendations tailored to you. You can update your information anytime. If you want to remove someone from your Profile, call us at 1-866-322-2824 (TTY: 711).
Gather this information for your Profile:
Doctors you currently see
Prescription drugs you now take
Local and mail-order pharmacies you use
To create your Profile, follow these steps:
1. Sign in and select the icon for the family member whose Profile you want to edit.
Note: Sign up for Via Benefits if you haven't already.
2. Select Go to Profile in the Profile section. Below your name, you’ll see three tabs: Personal Information, Health Information, and Your Documents.
Note: If you're not Medicare-eligible, the Pre-Enrollment Assessment tab also displays. This tab contains optional health questions that help us provide personalized plan recommendations when you shop for plans.
Personal Information
On the Personal Information tab, enter or confirm your information.
Note: You aren't required to provide your Social Security Number (SSN) until you enroll.
What you Can Update Online
You can update the items below online. Select Save when you're done making changes. After you've saved your changes, select Go to Shop for Plans to start shopping for plans.
Name
Date of Birth
Part A and Part B Effective Dates
Note: The Part A and Part B Effective Dates display only if you indicate you’re Medicare-eligible.
Home Address
Changing your address may affect your plans and funding. If updating your address results in a change of county, your address changes won’t be saved. You’ll see a banner advising you to call us or schedule an appointment for assistance.
Communication Preferences
Phone Numbers
When You Need to Call Us
Some information can’t be updated on the website; you’ll need to call us at 1-866-322-2824 (TTY: 711) if you need to:
Change, update, or correct your Medicare Number.
Change, update, or correct your SSN.
Health Information
It’s important to keep your provider and prescription information on the Health Information tab up to date. This information helps find the medical plans that suit your needs and budget.
You can add or edit your:
Health status
Providers
Prescriptions
Have your prescription bottles available to obtain the information needed to enter your prescriptions.
Note: An error message displays if you try to add an over-the-counter medication or misspell the name of a prescription medication.
Pharmacies
If you have problems finding your pharmacy, try entering the ZIP Code without the pharmacy's name.
After making your changes, select Shop for Plans if you'd like to begin shopping for plans.
Your Documents
On the Your Documents tab, you can upload documents that verify Special Enrollment Periods for Individual and Family Plans. You can also view and manage documents you have already uploaded. Do not upload any documentation related to funding or reimbursements here.