Additional Security Steps
When you sign up for, sign in to, or reset your password for the Via Benefits website, you’ll be asked to complete an additional security step to help protect your personal information. This security measure is called multi-factor authentication (MFA) or two-factor authentication (2FA).
You’ll need to complete this verification when you sign up, each time you sign in, and anytime you change your account access information, unless you choose to remember your device. Selecting Remember for 7 days lets you skip verification for seven days, provided your web browser supports this feature, and you are using a trusted device.
To complete multi-factor authentication, follow these steps:
1. Verify Your Sign-In Phone Number is correct by confirming that the visible last four digits match a number you have access to. If you don't have access to the listed phone number, select Can’t access this number? to get assistance.
2. Select Text Me or Call Me to receive your security code.
3. Follow the directions that apply to you based on whether you selected Text Me or Call Me.
Text Me: When you receive the text, enter the code in the Enter Code field on your computer or mobile device, and then select Next. In this example, the verification code is 931995.
Note: If you don't get the code, you can choose Resend Code, Get a Call Instead, or Chat with Technical Support.
Call Me: When you receive the phone call, follow the voice prompts to continue signing in.
Note: If you don't get the call, you can choose Get Another Call, Get a Text Instead, or Chat with Technical Support.
Troubleshooting
If you aren't receiving a text message with your verification code, try switching to a phone call.
If you aren't receiving a phone call, try switching to a text message. You may also have a call-blocking or robocall-filtering feature enabled on your phone that is preventing the call from coming through. To disable it, follow the directions specific to your phone.
You can also chat with technical support.