Canceling Direct Deposit on the Mobile App
This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
If you no longer want to receive your reimbursement payments through direct deposit, you can delete your bank account from your profile.
For instructions on updating your bank account, see Setting Up or Updating Direct Deposit on the Mobile App.
Note: If you are the Executor of Estate (EOE) for a deceased friend or loved one, please contact us at 1-866-322-2824 (TTY: 711) if you need to update their direct deposit information.
To cancel direct deposit, complete the following steps:
1. Sign in to the mobile app.
You can download the Via Benefits Accounts mobile app from the App Store or Google Play.
2. Select the menu in the upper-left corner.
3. Select Profile
4. Select Banking.
5. Select Delete Existing Bank Account.
6. Review the message, and select Yes, Delete Existing Account to confirm you want to cancel direct deposit.
7. You’ll see a Success message. Your banking information has been deleted, and you’ll no longer receive direct deposits.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.