This article applies to you if you have a Via Benefits reimbursement account, sometimes known as a Health Reimbursement Arrangement. *

Direct deposit lets Via Benefits send your reimbursements directly to your checking or savings account, no need for paper checks. It’s faster and more secure than mail, and ensures you receive your payments even when you’re away from home.

Getting started is quick and easy. No forms or voided checks are needed. You can set up or update direct deposit on the Via Benefits Accounts mobile app or the website. Read Setting Up or Updating Direct Deposit on the Website for website instructions.

Note: If you are the Executor of Estate (EOE) for a deceased friend or loved one, contact us at 1-866-322-2824 (TTY: 711) if you need to update their direct deposit information.

Setting Up Direct Deposit

Note: If your account doesn’t match the steps shown below, read Set Up Direct Deposit in a Few Easy Steps.

You have two opportunities to set up direct deposit on the mobile app. You can set it up from the Dashboard or after submitting a reimbursement request.

If you encounter any errors or your bank isn't supported, see the Resolving Issues section of this article.

To set up direct deposit on the mobile app, follow these steps:

1. Sign in to the mobile app.

Create an account on the mobile app if you haven’t already.
You can download the Via Benefits Accounts mobile app from the App Store or Google Play.

2. Select Set Up Direct Deposit at the bottom of the Dashboard.

Note: If you need to update your bank account, go to the Updating Your Bank Account section.

Note: You can also select Sign Up on the last page after submitting a reimbursement request.

3. Select the account you want to update, and then select Done. You'll be directed to Mastercard's Instant Bank Validation to update your bank account information.

Note: To pass validation, the reimbursement account holder must be listed on the bank account.

4. Select Continue.

5. A notification appears explaining that WTW (Via Benefits) uses Mastercard Data Connect to link your accounts. Select Next to continue.

6. Find your bank. Select it from the list provided or start typing your bank’s name in the search field.

Note: Before you give up on finding your bank:

Check for spelling errors.
Try limiting the amount of information you enter (e.g., Ohio vs Credit Union of Ohio).
Confirm the name of your bank. If it changed recently, it may still be listed under its previous name.

If no results are found, go to the Bank Isn't Supported section for assistance with the process.

7. If you searched for your bank, select the correct bank from the list.

8. Select Next.

9. Review Here's what you need to know, and then select Next. You'll be directed to your bank account.

10. Enter the username and password for your bank account to securely connect to your account. Select Next to continue.

Notes:

This is a one-time connection. Your bank account information isn't stored on our website.
If you get the Bank Account Not Updated: Invalid Credentials error, go to the Invalid Credentials section for assistance with the process.

11. Select Allow so Mastercard can have read access to your bank account.

Note: If you get the Bank Account Not Updated: Account Owner Mismatch error, go to the Account Owner Mismatch section for assistance with the process.

12. If your submission is a success, a Success page appears. Select the X in the upper-left corner to close the page.

13. If your account is instantly validated, a Success page appears. Select Done.

14. The Dashboard shows your direct deposit has been updated.

15. To confirm your bank account is validated, select the menu in the upper-left corner, and then select Profile.

16. Select Banking.

17. The Status of your bank account is Validated.

Updating Your Bank Account

Note: If your account doesn’t match the steps shown below, read Updating Your Direct Deposit Account on the Mobile App.

To update your bank account, complete the following steps:

Select the menu in the upper-left corner, and then select Profile.

2. Select Banking.

3. Select Update Bank Account.

4. To complete the process, go to the Setting Up Direct Deposit section and complete steps 3-17.

Resolving Issues

You may encounter issues when you are adding your bank account, such as:

Your bank is not supported for instant validation
Bank Account Not Updated: Account Owner Mismatch
Bank Account Not Updated: Invalid Credentials

This section tells you how to resolve these issues.

Bank Isn't Supported

Your bank may not be supported for instant validation. If this is the case, you will need to enter your bank account manually.

Complete the following steps to resolve this issue:

When you search for your bank in the Find your bank step, you won't get any results if your bank isn't supported for instant validation.
If no results are found, select the X in the upper-right corner to close the page.

2. Select Yes, exit.

3. Select Set Up Direct Deposit.

4. Select Update Your Bank Account Manually. Go to the Update Your Bank Account Manually section for assistance with the process.

Account Owner Mismatch

The Bank Account Not Updated: Account Owner Mismatch error occurs when the reimbursement account holder isn't listed on the account being updated. If this error occurs twice during one session, your account will be locked for 24 hours, and you will need to try again later.

Complete the following steps to resolve the issue:

The first time you get the error, select Try again.

2. Select Instant bank verification (preferred method).

Note: If you choose to Update Your Bank Account Manually, go to the Update Your Bank Account Manually section for assistance with the process.

3. Follow the steps above to add your bank account again.

4. If you get the error again, select Ok, Got It. Wait 24 hours, then try adding your bank account again.

Note: Verify you name is on the account before trying again.

Invalid Credentials

The Bank Account Not Updated: Invalid Credentials error appears when the username or password entered for your bank account is incorrect. If this error occurs twice in one session, your account will be locked for 24 hours, and you will need to try again later.

Complete the following steps to resolve the issue:

1. The first time you get the error, select Try again.

2. Select Instant bank verification (preferred method).

Note: If you choose to Update Your Bank Account Manually, go to the Update Your Bank Account Manually section for assistance with the process.

3. Follow the steps above to add your bank account again.

4. If you get the error again, select Ok, Got It. Wait 24 hours, then try adding your bank account again.

Note: Verify you are using the correct username and password before trying again.

Update Your Bank Account Manually

Some issues may require that you update your account manually.

After selecting Update Your Bank Account Manually, complete the following steps to finish the process:

1. You'll need to verify your email address for security purposes. Select Request Code to begin.

Note: If you select the X in the upper-right corner of the page, you will be given the choice to Continue Verification or Cancel it.

2. You will receive an authorization code via email. Enter it in the Enter Code field, and then select Verify.

Note: If you didn't get the email, check your junk folder or Resend Code.

3. Provide your banking information, and then select Add Bank Account.

To pass validation, the reimbursement account holder must be listed on the bank account.
To set up a checking account, have your checkbook handy to obtain this information. For help locating your banking information, select the ‘?’ next to Account Number.
To set up a savings account, please verify your bank account and routing numbers with your financial institution.

Note: If your financial institution notifies you of an issue with your direct deposit, contact them to confirm your routing and account numbers, then update your information in your reimbursement account.

Your direct deposit takes effect once your banking information is validated. Validation takes three to five business days.

Read Direct Deposit for more information about maintaining direct deposit and receiving reimbursement payments.

*Via Benefits reimbursement accounts are administered by Extend Health, LLC.

Setting Up or Updating Direct Deposit on the Mobile App