Direct Deposit
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.
Direct deposit is a convenient feature that allows Via Benefits to deposit your reimbursements into a checking or savings account, rather than mail you a paper check. Direct deposit is faster and more secure than getting a check in the mail and provides convenient reimbursement when you're away from home.
Once you receive your Via Benefits Reimbursement Guide, take the following actions to prepare for when your reimbursement account becomes effective. If you haven't already done so, create an account on the Via Benefits Accounts mobile app or on our website, set up direct deposit, and set your notification preferences. Your recommended options for setting up direct deposit are on the mobile app or website. Secure validation completes directly with your bank in three to five business days. Setup is also available by paper form, but may take up to 20 business days to receive and validate.
Important Facts
To take advantage of direct deposit, you must provide Via Benefits with the following information for your checking account or savings account:
Checking account number and routing number (as found at the bottom of your checks). A voided check is required if you use a Direct Deposit Authorization Form. If you set up direct deposit on the website or on the Via Benefits Accounts mobile app, a voided check isn't required.
Savings account number and routing number verified with your financial institution. A savings deposit slip may not have all the necessary information.
As always, Via Benefits protects your account information. Setting up direct deposit doesn't give our employees access to your banking information.
If you and your spouse have separate reimbursement accounts, you both need to set up direct deposit. This applies even if you're using the same bank account.
If your former employer or benefits provider requires direct deposit for you to receive reimbursements, you don't receive payments until your banking information is validated.
If your banking information is processing, we will hold reimbursement payments until validation is complete. Once the validation is complete and successful, payments will be paid via direct deposit. If the validation isn't successful, payments will be made via check.
If you didn't add banking information and your former employer allows check payment, then you will receive a check. Please allow 20 business days for processing and delivery.
Payments by check are held until the amount is greater than $25; however, if you establish direct deposit, the minimum payment is $1.
You will receive payments via direct deposit if you have uncashed checks for more than 120 days and have active banking information.
After you've set up direct deposit for your reimbursement account, please allow up to three business days to receive your payment after a reimbursement request is approved and payment processing is completed.
For most people, direct deposits are displayed in your bank account as “Via Benefits.”
Setting Up or Updating Direct Deposit on the Mobile App
Setting up Direct Deposit
You have two opportunities to set up direct deposit on the mobile app. You can set it up whenever you'd like from the Dashboard. You're also given the opportunity after you submit reimbursement requests.
To set up direct deposit on the mobile app, follow these steps:
1. Sign into the mobile app.
2. Select Set Up Direct Deposit at the bottom of the Dashboard, or select Sign Up on the last screen after submitting a reimbursement request.
Note: Once you've set up direct deposit, both the Sign Up and the Set Up Direct Deposit messages go away.
3. Provide all of the requested information and select Add Bank Account.
To set up a checking account, have your checkbook handy to obtain this information. For help locating your banking information, select the ‘?’ next to Account Number.
To set up a savings account, please verify your bank account and routing numbers with your financial institution.
Your direct deposit takes effect once your banking information is validated. Validation takes three to five business days if entered through the mobile app or website.
Updating Direct Deposit
To update your banking information, follow these steps:
1. Sign into the mobile app.
2. Select the menu in the upper-left corner, then select Profile.
3. Select Banking.
4. Select Update Bank Account.
5. Review the messages and select Yes, Update Bank Account to confirm you want to make an update.
6. Make updates to your account information as needed.
7. Select Update Bank Account. You’ll get a message saying your bank account is updated.
Your direct deposit is now updated and in the process of being validated. Validation takes three to five business days if entered through the mobile app or website.
Note: While your banking information is processing, we will hold reimbursement payments until validation is complete. Once the validation is complete and successful, payments will be paid via direct deposit. If the validation isn't successful, payments will be made via check.
Setting up or Modifying Direct Deposit on Website
Setting up Direct Deposit
To set up direct deposit, follow these steps:
1. Sign into Via Benefits.
2. Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
4. On the Dashboard, select your name and then select Banking Information.
5. Select Add Bank Account.
6. Provide the required information on the Add Bank Account page.
7. Select Add Bank Account.
Your direct deposit takes effect once your banking information is validated. Validation takes three to five business days if entered through the mobile app or website.
Note: While your banking information is processing, we will hold reimbursement payments until validation is complete. Once the validation is complete and successful, payments will be paid via direct deposit. If the validation isn't successful, payments will be made via check.
Modifying Direct Deposit
Whether you set up direct deposit on the website, on the mobile app, or on a paper form, you can modify your banking information on the website whenever you want. To modify your banking information, you must delete your current bank account and then replace the information.
Follow these steps to delete your banking information on the website:
1. Sign into Via Benefits.
2.Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
4. On the Dashboard, select your name and then select Banking Information.
5. Select Delete on the Banking Information page for the bank account you want to delete.
6. Select Yes, Delete. A message appears confirming your bank account has been deleted.
Replacing Your Account Information
To modify your banking information, start by deleting your current account. Then follow these steps to replace your account information:
1. Select Add Bank Account.
2. Provide the required information on the Add Bank Account page.
3. Select Add Bank Account.
Your direct deposit takes effect once your banking information is validated. Validation takes three to five business days if entered through the mobile app or website.
Setting Up Direct Deposit Using a Paper Form
You may set up direct deposit or update your banking information by returning a completed Direct Deposit Authorization Form. The form is available by calling us at 1-866-322-2824 and using our automated voice system or by speaking with a Via Benefits representative.
1. Complete the Direct Deposit Authorization Form.
Provide your banking information, including your bank account number and routing number.
If you're requesting funds be deposited into a checking account, a voided check is also required.
Please verify your bank account number and routing number for you savings account with your financial institution.
2. Mail the form and voided check (if you’re setting up a checking account) to the address provided on the form.
It may take up to 20 business days to receive and validate your Direct Deposit Authorization Form. Forms received between January 1 and March 31 can take longer to be processed and validated. Direct deposit banking information validates in three to five business days if submitted on the mobile app or website.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.