New or Unrecognized Device Notifications on the Mobile App
For your security, when the Via Benefits Accounts mobile app detects a sign-in from a new or unrecognized device, it notifies you through the app and by email.
You don't need to take any action if you recognize the sign-in activity. If you don’t recognize the activity, change your password immediately and contact Via Benefits using the phone number provided in the notification. We will work with you to review your account and help identify unauthorized changes or suspicious activity.