Resetting Your Password on the Mobile App

This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.

You can reset your Via Benefits password on the website or on the Via Benefits Accounts mobile app at any time. To protect your online security, Via Benefits recommends you change your password at least annually.

When you reset your password, you're required to verify your account. This verification is done to protect your information.

To reset your Via Benefits Accounts mobile app password, follow these steps:

1. Select Next on the Sign into your Account page.

2. Select Forgot?.

3. Enter your ZIP/Postal Code, Date of Birth and enter and confirm your Social Security Number, select Continue.

Note: Leave the Employee ID blank.

4. Select Request Code on the Request Code page. A code is emailed to you from Via Benefits.

Note: Keep this page open until you receive the code.

5. Once you receive the code, enter it in the Enter Code field.

6. Review the last four digits of your phone number on the Verify Your Account page. Select a phone number if there is more than one.

Note: Call us if it’s not correct.

7. Select Text Me or Call Me.

• Text Me sends your mobile phone a six-digit verification code to enter on the app. Once you receive the code, enter the code in the Enter Code field.

• Call Me (if available) calls the phone number we have on file for you. After you answer the call, you're prompted to press the pound (#) symbol on your phone.

8. You can now update your password. Remember, it must meet minimum password requirements, which are shown onscreen.

*Via Benefits reimbursement accounts are administered by Extend Health, LLC.