Updating Your Premium for Recurring Reimbursements
This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
Recurring Premium Reimbursement isn’t available to participants receiving ICHRA benefits.
If you receive a notice of premium change from your insurance carrier, you'll need to update your premium amount for your recurring premium reimbursement. This change can only be applied to future recurring premium reimbursements. Past reimbursements can’t be changed. Be sure to wait until the month before your new rate goes into effect to make this update. You can update your premium on the Via Benefits Accounts mobile app or website.
If you’d like to stop your recurring reimbursement, read Canceling Your Recurring Premium Reimbursement.
Update Your Premium on the Mobile App
To update your premium amount on the mobile app, complete the following steps:
Sign in to the mobile app.
You can download the Via Benefits Accounts mobile app from the App Store or Google Play.On the Dashboard, select your HRA account. The account name is specific to your former employer or benefits provider and may appear under a different name, such as RHRA, ARA, or RRA.
On the HRA Activity page, select the recurring payment that you want to cancel.
4. In the Payment Breakdown section, select Submit supporting documents.
5. Upload Supporting Document(s) by using your camera, selecting photos, or selecting files from your device.
6. After uploading the documents, select Submit.
7. A You're All Set! message will appear, verifying that the files were successfully submitted for review. Select Ok, Got It.
8. The Activity Details will display the expense as Under Review until the requested amount is approved. Once approved, the upcoming scheduled reimbursement amounts will reflect the updated premium.
Update Your Premium on the Website
To update your premium amount on the website, complete the following steps:
1. Sign in to viabenefitsaccounts.com.
2. Select HRA, and then select Activity.
3. Locate the recurring premium that needs to be updated and select Partially Paid to view the Activity Details.
4. In the Payment Breakdown section, select Submit supporting documents.
5. Upload the supporting documents by either:
Dragging and dropping the file(s) into the Upload File window, or
Selecting Browse for File(s) to choose documents directly from your device.
6. After uploading the documents, select Submit.
7. A Successful Upload window will appear, verifying that the files were successfully submitted for review. Select Done.
8. The Activity Details will display the expense as Under Review until the requested amount is approved. Once approved, the upcoming scheduled reimbursement amounts will reflect the updated premium.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.