Authorizing Others to Access Your Information
If you've chosen people to manage your affairs or help you in the event you become incapacitated or pass away, add them to your Via Benefits Profile as authorized representatives. This allows us to speak to them if you're unable to manage your reimbursement account or enrollment yourself.
Contact Via Benefits to establish an authorized representative. A Via Benefits representative can walk you through the process. If you're unable to come to the phone, the representative can provide details to the person who calls about submitting documentation for review.