EOUE and EOP Examples
Explanation of Payment (EOP) Via Check
When you receive your reimbursement payments by check, you receive an Explanation of Payment (EOP) with your check attached at the bottom. Your available balance at the time the EOP was issued is provided.
A detachable check is at the bottom of the EOP.
Explanation of Payment (EOP) Via Direct Deposit
When you receive your reimbursement payments by direct deposit, there isn't an active check nor check stub attached to the EOP. The last four digits of your bank account and your available balance at the time the EOP was issued are located near the top of the EOP.
Note: Paper EOPs aren't mailed when there isn't a denied expense line, your email address is on file, and you have set up direct deposit. Instead, we send you an email notification for the payment.
Explanation of Unpaid Expenses (EOUE)
An EOUE is sent when all the requested expenses are denied, not approved, or on hold. It provides expense details and actions that can be taken to correct expense requests that aren't approved or are on hold. The EOUE also shows the available balance at the time it was issued and recent expenses submitted for reimbursement.
An example of a denial reason is shown below. If you believe a denial is incorrect, the EOUE provides instructions on how you can take action. Read Appealing Denied Reimbursements for more information.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.