Your Reimbursement Account Statements (EOUEs and EOPs)
This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
Explanations of Payment (EOPs) and Explanations of Unpaid Expenses (EOUEs) provide details about your reimbursement requests, including their status and how payments were processed.
These statements provide helpful details:
For expenses that aren't approved, the statement explains what steps you can take to correct and resubmit your request.
For denied expenses, the statement explains why it wasn't reimbursed.
Why Statements are Issued
EOP
An EOP is issued when:
Your reimbursement is paid in full.
Part of the request has been paid, and the remaining amount is either approved, denied, or on hold.
Paper EOPs aren't mailed when all expense lines are paid, your email address is on file, and you've set up direct deposit. Instead, you'll receive an email notifying you that the payment has been processed.
EOUE
An EOUE is issued when none of the requested reimbursement is paid. This can happen if the expense was:
Denied or not approved
Used to offset a previous overpayment
Placed on hold
Notification Settings
You can choose to receive reimbursement account notifications by email or mail. For details, see Your Reimbursement Notification Settings. You don't need to wait for statements or notifications to view your account activity. Sign in to your account anytime to review account activity.
Viewing Your EOPs and EOUs on the Website
EOUEs and EOPs are available on the website only and can’t be accessed through the mobile app.
Viewing an EOUE
Note: Some information on the screen may not be visible if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
1. Sign in to viabenefitsaccounts.com.
2. Locate the reimbursement that was denied by using one of the following methods:
Reimbursements that were denied within the last 30 days will appear in the Account Updates section on the Dashboard.
If the reimbursement was denied more than 30 days ago:
Select HRA.
Note: The HRA tab is customized for your former employer or benefits provider and may be named differently (e.g., ARA, RRA).Select Activity and locate the denied request.
3. Select he Denied status button.
4. On the Activity Details page, select View Printable Summary in Payment Breakdown to access the EOUE.
Viewing an EOP
Note: Some information on the screen may not be visible if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
1. Sign in to viabenefitsaccounts.com.
2. Select HRA.
Note: The HRA tab is customized for your former employer or benefits provider and may be named differently (e.g., ARA, RRA).
3. Select Payments.
4. Locate the applicable Payment Date.
5. Select View next to the Payment Type. The EOP appears.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.