Your Reimbursement Account Statements (EOUEs and EOPs)
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.
Explanations of Payment (EOP) and Explanations of Unpaid Expenses (EOUE) provide details about your reimbursements.
An EOP is generated when either all of your reimbursement is paid or when part of your reimbursement is paid and part is either not approved, denied, or on hold. An EOUE is generated when all of your reimbursement request isn't paid, whether it’s denied, not approved, used to offset an overpayment, or on hold.
For expenses that aren't approved, the statement describes action steps necessary to resubmit your reimbursement request.
For denied expenses, the statement provides information explaining why the expense wasn't reimbursed.
Paper EOPs aren't mailed when all expense lines are paid, your email address is on file, and you have set up direct deposit. Instead, we email you a notification for the payment.
Mail Notification Settings
You can manage whether you receive paper or email notifications about your reimbursement account, such as balance reminders and Explanations of Payment (EOP). You can also sign into your account at any time to review your reimbursement account activity. Read Update Your Reimbursement Notification Settings for more information.
Paper EOPs aren't mailed when there’s no denied expense line, your email address is on file, and you have set up direct deposit. Instead, we send you an email notification for the payment.Note: Some information on the screen may not be visible if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
Finding Your EOPs and EOUs
To view an EOUE or EOP on the website, complete the following steps:
Note: Statements aren’t available on the mobile app.
2. Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
4. The Dashboard displays any actions for you to review and resolve, including those needed to complete expense reimbursement.
5. Select HRA.
Please note: The HRA tab is customized for your former employer or benefits provider and may have a different name (e.g., ARA, RRA).
To view an EOUE:
1. Select Payments.
2. Select Activity Details.
3. Select View Printable Summary below the Amount Paid.
To view an EOP:
1. Select Payments.
2. Locate the Payment Date in which you're interested.
3. Select View next to the Payment Type.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.