Enrolling in an Individual and Family Plan by Phone
You can shop for and enroll in health plans through Via Benefits Insurance Services on the website or by phone. This article explains enrolling by phone.
To speak with a Via Benefits licensed benefit advisor and enroll by phone, call 1-866-322-2824 (TTY: 711). If applicable, you may also use the number provided in your communications from your previous employer. You can call at your convenience or schedule an appointment if you prefer to speak with a benefit advisor at a specific time. If you would like help enrolling on the website, read Shop and Enroll in Individual and Family Plans.
If you want to keep your current plan, you don't need to take any action unless your insurance carrier sends you a notice about a change. If you receive a notice, please call us.
Depending on your employer, you may be offered an introductory meeting with a Via Benefits ambassador. Attending this meeting is optional and not required to schedule a call with a benefit advisor.
Before Your Call
To make your appointment as smooth as possible, please have the following information available:
A list of your prescriptions, including dosages and frequency
Your doctors' names and addresses
Your payment information, in case you choose to pay for your Individual and Family Plan during the call
We also recommend preparing a list of any questions you may want to discuss.
During Your Call
During your enrollment, you'll speak with a professional, pleasant, and knowledgeable representative who can answer your questions, help you find the right health coverage, and help you complete your applications accurately.
If you've spoken with a representative before and would like to work with them again, please know that they may not be available due to other scheduled appointments or high call volume. Rest assured that when you call, you'll be connected with a benefit advisor who's equally qualified to help with your enrollment.
When you call, we'll begin by verifying your identity. Your benefit advisor will then ask questions to help determine which plans best match your needs. Once you choose a plan, we'll assist you with completing the application.
Establishing Your Identity
For your protection, we’re required to verify your identity each time you contact us. This ensures we're accessing the correct record and that your personal information stays secure. You'll be asked to confirm:
Your full first and last names
Your date of birth or ZIP Code
The last four digits of your Social Security Number.
This verification process protects your information from unauthorized access. Once your identity is confirmed, you'll be transferred to a benefit advisor.
Analyzing Your Needs and Selecting a Plan
Your benefit advisor will review your Profile to ensure your information, such as your home address, is accurate. They’ll also confirm your list of prescriptions and your doctors' details, unless this was already completed during a previous call.
To understand your enrollment opportunities and prevent conflicts with existing coverage, the advisor will ask questions about your current insurance.
Your conversation will include a series of questions designed to clarify your healthcare needs. Based on your responses, the advisor will narrow down your plan options and review the plans available in your area.
Completing the Application
After you choose a plan, the advisor will help you complete the application verbally, ensuring everything is accurate and complete. Enrollment by phone typically takes one to two hours per person.
You must complete your own application unless you have a Financial or Durable Power of Attorney. Read Granting Power of Attorney Access to Your Information to learn more.
After Your Enrollment
Within two weeks, you'll be sent a confirmation letter from Via Benefits. This letter verifies that we submitted your application. It isn't an approval or decision from the insurance carrier.
Within two to three weeks after your enrollment, the Marketplace may contact you if they have questions about your application or need additional information. If you are contacted, please respond promptly, as delays in your response may slow down the processing of your application.
If you receive any communications from the carrier and have questions about them, please reach out to us.