This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
The Legal and Account Documents feature lets you upload non-transactional documents to your reimbursement account, such as:
HIPAA forms
Powers of Attorney
Direct Deposit Forms
Death Certificates
Other legal or account-related documents
Documents uploaded using this feature are processed faster than documents sent by mail.
Note: Use this feature only for legal and account-related documents. Don't upload receipts or other supporting documentation for reimbursement requests. To submit supporting documents for an expense with a Not Approved status, see Resolving Not Approved Reimbursements.
You can upload documents using the website or the Via Benefits Accounts mobile app.
Website
To upload legal and account documents via the website, complete the following steps:
1. Sign in to viabenefitsaccounts.com
2. From the Document Manager drop-down list, select Legal and Account Documents.
3. Select Upload Document.
4. Select Legal or Account Document.
Note: To submit a reimbursement request, select Supporting Document for a Reimbursement.
If you have Expenses Needing Attention, you’re given the opportunity to Upload Supporting Documentation.
5. You’ll see a warning message stating Upload Legal or Account Documents Only. Select Continue.
Note: Reimbursement requests submitted here will be denied.
6. Select the Document Type from the drop-down list. Refer to the document type list to the right.
7. Select Upload Document.
File Upload Requirements:
Accepted file formats: PDF, GIF, JPG, JPEG, TIF, TIFF, BMP, and PNG
Maximum file size: 5 MB per file
Note: If your document exceeds 5 MB, split it into smaller files before uploading. For example, you can upload a 20-page document as two separate 10-page files.
8. Upload your file by either dragging and dropping it into the upload area or selecting Browse for File(s) to upload a file from your computer.
Note: If the document format isn't acceptable or the file size is too large, you'll get an error message. Refer to step 7 for the file upload requirements.
9. The uploaded file is displayed on the page. To upload another file, select Upload Another File. Otherwise, select Submit.
10. The Finished page appears, indicating your documents have been received. Select Upload Another Document to submit additional documents or select Back to Dashboard to return to the Dashboard page.
Mobile App
To upload legal and account documents using the mobile app, complete the following steps:
1. From the menu in the upper-left corner, select Legal and Account Documents.
2. Select Upload Document.
Note: You can also view documents you have previously uploaded.
3. Select Legal or Account Document.
Note: If you have Expenses Needing Attention, you can Upload Supporting Documentation here.
4. You'll see a warning message stating that only legal or account documents should be uploaded. Select Continue.
Note: Reimbursement requests submitted here will be denied.
5. Select Upload Document.
File Upload Requirements:
Accepted file formats: PDF, GIF, JPG, JPEG, TIF, TIFF, BMP, and PNG
Maximum file size: 5 MB per file
Note: If your document exceeds 5 MB, split it into smaller files before uploading.
For example, you can upload a 20-page document as two separate 10-page files.
6. Select the Document Type, then select Done.
7. Select Camera, Photos, or Select File(s) to upload your document.
Note: If the document format isn't acceptable or the file size is too large, you'll get an error message. Refer to step 5 for the file upload requirements.
Camera: Take a photo using your device’s camera.
Photos: Select a photo from your photo library.
Select File(s): Browse for a file saved on your device.
8. The uploaded file is displayed on the page. To upload another file, select +Add Another Document. Otherwise, select Submit.
9. The You’re All Set! page appears, indicating your documents have been received. Select Upload Another Document to submit additional documents, or select OK, Got it to return to the Dashboard.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.