Checking the Status of Your Reimbursement Request
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement).*
Checking the status of your reimbursement request lets you see exactly where your expenses are in the payment process. You can review reimbursement statuses in the Via Benefits Accounts mobile app or on the website.
Via Benefits processes reimbursement requests according to the plan document and IRS rules. If your expense is approved, an Expected Processing Date will appear, indicating when the payment process is scheduled to begin. Once processing is complete, your payment is issued using your selected payment method.
Direct deposit: Allow up to three business days for the funds to appear in your account.
Check: Allow 10 calendar days for delivery by mail.
Note: Processing times may be longer than usual from January through March.
If an expense is not approved, you can resolve the issue from the Items Needing Your Attention section on the Dashboard. For more information on denied requests, read Resolving Denied Reimbursements.
To check statuses:
Mobile app: Select Activity from the menu.
Website: Follow the steps outlined below.
Once your reimbursement request is processed, follow these steps to view its status:\
Note: Some information may be cut off if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
1. Sign in to Via Benefits and select the name of the family member whose funding information you want to view.
2. Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
4. The Dashboard displays any actions for you to review and resolve, including those needed to complete expense reimbursement.
5. Select HRA at the top of the page.
Note: The HRA tab is customized for your former employer or benefits provider and may have a different name (e.g., ARA, RRA).
6. Select the desired plan year (below the Via Benefits logo).
7. Select the Activity tab to view Your Account Activity.
8. Locate the desired expense and select the expense status or amount (e.g., Payment Sent, Paid, Not Approved) to view Activity Details. Activity Details explains the status of a request and any action that must be taken.
Note: Select the arrow to expand the view for Recurring Premium. Your monthly expenses are scheduled for payment on the first of each month. To learn how to cancel or change a recurring reimbursement, read Modifying Future Recurring Premium Reimbursement.