Updating Your Direct Deposit Account on the Mobile App
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.
After you set up direct deposit, you can update your banking information at any time. Read Set Up Direct Deposit in a Few Easy Steps to learn how to set up direct deposit.
To update your banking information, follow these steps:
1. Sign in to the mobile app.
You can download the Via Benefits Accounts mobile app from the App Store or Google Play.
2. Select the menu in the upper-left corner, then select Profile.
3. Select Banking.
4. Select Update Bank Account.
5. Review the messages and select Yes, Update Bank Account to confirm you want to make an update.
6. Select Request Code to begin the email verification process.
Note: If you select the X in the upper-right corner of the page, you will be given the choice to Continue Verification or Cancel it.
7. Once you receive the code, enter it in the Enter Code field, and then select Verify.
Note: If you didn't get the email, check your junk folder or Resend Code.
8. Make updates to your account information as needed.
Note: If your financial institution notifies you of an issue with your direct deposit, contact them to confirm your routing and account numbers, then update your information in your reimbursement account.
9. Select Update Bank Account. You’ll get a message saying your bank account is updated.
Your direct deposit is now updated and in the process of being validated. Validation takes three to five business days.
Note: While your banking information is processing, we will hold reimbursement payments until validation is complete. Once the validation is complete and successful, payments will be made via direct deposit. If the validation isn't successful, payments will be made via check.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.