Direct Deposit - Important Facts
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.
Direct deposit allows Via Benefits to send your reimbursements directly to your checking or savings account, no paper checks required. It’s faster, more secure, and ensures you receive reimbursements even when you're away from home.
Once you receive your Via Benefits Reimbursement Guide, complete the following steps to prepare for when your reimbursement account becomes active:
Create an account on the Via Benefits Accounts mobile app or website (if you haven't already).
Set up direct deposit.
Choose your notification preferences.
You can set up direct deposit through the mobile app or website. Bank account validation takes three to five business days. You may also submit a paper Direct Deposit Authorization Form, but processing may take up to 20 business days.
Important Facts
To use direct deposit, you must provide Via Benefits with your banking information:
Checking Accounts
Routing number and account number (found at the bottom of your checks).
A voided check is required if you submit a Direct Deposit Authorization Form.
A voided check isn't required when setting up direct deposit on the mobile app or website.
Saving Accounts
Routing and account number verified through your financial institution.
Note: A savings deposit slip may not include all necessary information.
Payment Timing
After direct deposit is set up and validated, allow up to three business days for payment to appear in your account after your reimbursement request is approved and processed.
Most bank accounts will show the payment from “Via Benefits.”
Additional Information
Your banking information is securely protected. Setting up direct deposit doesn't give our employees access to your banking information.
If both you and your spouse have separate reimbursement accounts, each of you must set up direct deposit, even if you're using the same bank account.
If your former employer or benefits provider requires direct deposit for you to receive reimbursements, payments won't be made until your banking information is validated.
If your banking information is being processed, we will hold reimbursement payments until validation is complete. Once the validation is successful, payments will be made via direct deposit. If the validation fails, payments will be issued by check.
If you don't add banking information and your former employer allows check payment, you will receive a check. Please allow up to 20 business days for processing and delivery.
Check payments are issued only when the amount exceeds $25. With direct deposit, payments can be as low as $1.
If you have uncashed checks older than 120 days and active banking information on file, future payments will be made via direct deposit.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.