Updating Direct Deposit on the Website
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.
After you set up direct deposit, you can update your banking information at any time. Read Set Up Direct Deposit in a Few Easy Steps to learn how to set up direct deposit.
Whether you set up direct deposit on the website, on the mobile app, or a paper form, you can modify your banking information on the website whenever you want. To modify your banking information, you must delete your current bank account and then replace the information.
Deleting Your Banking Information
Follow these steps to delete your banking information on the website:
1. Sign in to Via Benefits.
2. Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
4. On the Dashboard, select your name and then select Banking Information.
5. Select Delete on the Banking Information page for the bank account you want to delete.
6. Select Yes, Delete. A message appears confirming your bank account has been deleted.
Replacing Your Account Information
Once your direct deposit account has been validated, you can't make any updates or changes to the information. To update the information or add a new bank account:
1. Delete your current direct deposit account.
2. Select Add Bank Account.
3. Provide the required information on the Add Bank Account page.
4. Select Add Bank Account at the bottom of the page.
Your direct deposit takes effect once your banking information is validated. Validation takes three to five business days if entered through the mobile app or website.
Note: While your banking information is processing, we will hold reimbursement payments until validation is complete. Once the validation is complete and successful, payments will be made via direct deposit. If the validation isn't successful, payments will be made via check.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.