Submitting Your ICHRA Reimbursement Request by Using the Mobile App

These instructions are for participants receiving ICHRA benefits. If you are a participant in a health reimbursement arrangement (HRA), please visit the QuickStart Reimbursement page.

To submit a reimbursement request on the Via Benefits Accounts mobile app, complete these steps:

1. Sign in to the mobile app.

2. Select Add New Expense on the Dashboard.

Submitting a Premium Expense

To enter a premium expense, complete the following steps:

1. Provide information about your expenses.

Note: Your former employer or benefits provider may provide premium reimbursement only. You will only see the options offered to you by your former employer. Your selection options adjust per your current account setup.

• Select the category (e.g., Medicare Part A/B, Medical, Pharmacy).

  1. Select Premium for the type of expense.

  2. Select Done.

  3. Select Continue.

2. Enter the expense details.

• Policy Period/Date(s) of Service

  • Enter the Policy Period for a premium expense. Provide coverage dates (e.g., January 2026). 

  • Provide the Date(s) of Service for out-of-pocket expenses.

  1. Premium Amount 

     • Select the amount type (Monthly).

  2. Carrier (e.g., Ambetter, Anthem, etc.).

  3. Individual Serviced/Dependent (Select yourself or a dependent from the drop-down list.).

  4. Review, then select Continue.

Examples

Past Month's Total Amount

Past Month’s Monthly Amount

3. The Payment Method displays the bank account on file. If you don’t have a bank account on file, select Add Bank Account.

To learn how to update your banking information, read Updating Direct Deposit on the Mobile App.

4. Upload your supporting documentation. You can choose either Select from Unused Receipts or Upload Document (camera, files, photos).

5. Review your request and select Submit.

Note: Select Edit to make changes.

6. You'll receive a success message after submitting your request.

Note: You can choose to Add Another Expense or go Back to Dashboard.

Allow up to five business days for your request to process and appear in your bank account.

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Submitting Your ICHRA Reimbursement Request by Using the Mobile App