Funding Overpayment Process
You are responsible for resolving any overpayment. You may be notified that your reimbursement account is in overpayment through an alert in your account, email, or letter. If the overpayment is not resolved within 35 days, Via Benefits sends a formal notice with instructions. You may either wait for that notice or use the steps in this article to resolve the overpayment on the website or by check.
Once resolved, you will receive an email confirming repayment.
Note: Via Benefits may recover overpayments from future eligible expenses, according to plan rules.