Funding Overpayment Types
There are three types of overpayments, Reimbursement, Account Balance, and Multiple Overpayments.
Reimbursement Overpayment
An Reimbursement Overpayment occurs when a previously paid reimbursement request is adjusted. The overpayment typically doesn't reflect a negative account balance.
Approved reimbursement requests can be denied later (due to death or processing errors), which results in an overpayment and must be repaid or offset. If you have established recurring premium reimbursement and don't notify us if the premium changes, it could result in an overpayment.
Account Overpayment and Negative Account Balance
Account overpayments occur when a contribution is adjusted and results in a negative balance. They typically occur after a funding reversal and appear as a negative account balance on the Dashboard and the HRA/Overview tabs in your account.
Funding reversals can be caused by:
Death of a participant
Loss of qualification
Change in contribution
If any of these situations take place and Via Benefits is not notified in a timely manner, prior reimbursements may be deemed ineligible which could result in an overpayment.
Multiple Overpayments
If a you have multiple overpayment expenses, they will display in several locations in your account. Both Reimbursement and Account Overpayments may occur at the same time.
The Overview page will display an Overpayments View alert in the Balance Breakdown section.
The Account Activity page displays with filter options plus all overpayments in expanded form.
The Activity Details page will show the overpayment expense details with a resolution option.