Overpayment Statuses
This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
You may see these statuses in relation to overpayments. Read Check the Status of Your Reimbursement Request if you need help locating expense statuses.
Overpayment: The expense is in overpayment.
Used For Offset: The expense is approved, but the expense is being used to pay back an overpayment.
Partially Paid: The expense is approved, but a portion of it was used to pay back an overpayment.
Processing: Your payment was submitted, but it hasn't cleared yet.
Recovered: Your payment was received and cleared.
Failed: Your payment didn't clear, and you need to try again.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.