This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
Via Benefits has a few suggestions to improve your reimbursement experience by reducing the steps needed to receive your reimbursements and the amount of mail you receive from us.
Set up direct deposit.
Select your communication preferences.
Automate your premium reimbursement.
Authorize others to access your information. Call Via Benefits to add a representative to your account if you are unable to manage it yourself.
Set Up Direct Deposit
Direct deposit allows reimbursements to be deposited directly into your checking or savings account. It’s faster and more secure than receiving a paper check. You may see alerts reminding you to set up direct deposit. These alerts don't prevent you from using your account. However, the alert persists until you complete the requested action. If you need to set up direct deposit, you can do so on the Via Benefits Accounts mobile app or the website. For instructions, see Setting Up or Updating Direct Deposit on the Mobile App or Setting Up or Updating Direct Deposit on the Website.
Some former employers require that direct deposit be set up before you can be reimbursed for your expenses.
Manage Your Communications
You can manage how you receive your reimbursement account notifications, such as balance reminders and Explanations of Payment (EOPs). Selecting email reduces the amount of paper you receive. You can also sign up for text alerts, so we send you text messages when activities occur in your reimbursement account. You can sign in to your account at any time to review your reimbursement account activity. Read Update Your Reimbursement Notification Settings to learn more.
There's a We found some sections that are missing information alert on the Profile page when you haven't signed up for text alerts. The alert persists until you sign up for text alerts, but it doesn't prevent you from using your account.
Automate Your Premium Reimbursement
Options to automate your premium reimbursement are not available to participants receiving ICHRA benefits.
Automatic Premium Reimbursement is an added service offered by Via Benefits for most Medicare health plans, including Medicare Part B. Automatic Premium Reimbursement allows you to be reimbursed for your plan premiums without submitting a request or receipts. Read How Automatic Premium Reimbursement Works to learn more.
If Automatic Premium Reimbursement isn’t enabled, you can still use Express Reimbursement to get reimbursed for your premium payments. There’s no need to submit a request or receipts. Read Express Reimbursement to learn more.
You can request Recurring Premium Reimbursement for eligible premiums from any insurance carrier when Automatic Premium Reimbursement isn't available, and Express Reimbursement isn't selected. Only one reimbursement request is required per calendar year to receive monthly reimbursement. Read Recurring Premium Reimbursement to learn more.
Establish an Authorized Representative
If you've chosen people to manage your affairs or help you if you become incapacitated or pass away, add them to your Via Benefits Profile as authorized representatives. This allows us to speak to them if you're unable to manage your account yourself. Read Authorizing Others to Access Your Information for more information.
For more information about your reimbursement account, such as how to qualify for your reimbursement account, your funding allocation, and eligible expenses, read Locating Your Reimbursement Account Details and Qualification Requirements.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.